Job description
Our client is a fast-growing Italian company, both in terms of revenue and headcount, also driven by ongoing acquisitions. It is a leader in formulating and manufacturing high-end chemical raw materials. Customers are major Italian and international industrial companies. For the upgrading of the Sales Department, we are seeking: SALES BACK OFFICE & CUSTOMER CARE The ideal Resource has at least 2 / 5 years' experience in a similar role or as Inside Sales, in medium-sized and international companies.
Main activities and responsibilities Managing orders and customer data; Supporting after-sales activities and preparing offers for B2B customers; Handling customer requests on orders, deliveries and invoicing; Interacting with the Italian Sales Network to manage priorities and updates; Liaising with production and warehouse to check product availability; Monitoring deliveries and coordinating with logistics, supporting shipment organization (timing, transport, documents, customs); Solving issues related to supply and deliveries; Reporting activities when needed.
Requirements
Previous experience in the role, or similar one. Good knowledge of MS Office, ideally Dynamics 365. Advanced knowledge of the English language (B2
- C1); Experience in CRM / Sales Back Office systems is a plus. Communication skills, customer focus, problem solving, and accuracy complete the profile. Place of work: Milan centre
- P.za Cinque Giornate area – MM Tricolore 1 day smart working per week.