Bilingual customer service representatives (fr/en) – fez

Descriptif du poste• Provide personalized service and assistance related to the products and services (sales, billing issues, loyalty and claims). • Analyze the customer's request and offer an appropriate solution. • Take charge of the customer's requests and maintain a follow-up, if necessary. • Target business opportunities in order to promote the products and services offered. • Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.