Job description
Responsibilities
Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity; Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times; Define customers’ needs and refer to frontline sales and service staff in order to facilitate customers’ satisfaction.
Requirements
Diploma holder or above At least 1 years’ solid working experience in customer service/management experience, Good in Chinese, English and Putonghua Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship Able to analyze and tackle problems independently with good ability to handle crisis management Process cooperative spirit and team’s morale with colleagues Candidates with less experience may be considered as contract position Willing to perform shift duties and work no more than 17 hours per week We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates.
Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.