EN - Receptionist (Day & Night Shifts) - F/M/X

Mövenpick Brussels Airport Mövenpick Brussels Airport is a flagship hotel of Mövenpick Hotels & Resorts, ideally located near Brussels Airport and the historic city center. With 151 modern rooms, a rooftop restaurant, and wellness facilities, the hotel offers a high-quality experience for both business and leisure travelers.

As a recently opened property, we operate with a dynamic and hands-on team where collaboration, autonomy, and professionalism are key. We aim to deliver a seamless and personalized guest experience from arrival to departure. As a Receptionist (Day & Night) at Mövenpick Brussels Airport , you will be at the heart of the guest experience across both the hotel and Parking 21 , in a dynamic airport environment.

This role combines front office responsibilities with operational autonomy, requiring flexibility, reliability, and a proactive mindset across different shifts, including nights and weekends. You will play a key role in ensuring smooth daily operations, supporting both hotel guests and parking clients, and delivering a consistent, high-quality service.

Key Responsibilities

Welcome guests with a professional and friendly approach Perform check-in and check-out procedures efficiently and accurately Handle reservations, modifications, and no-shows in line with company standards Provide clear and relevant information about hotel services, transport, and local area Respond to guest requests, feedback, and issues in a proactive and solution-oriented manner Manage calls, emails, and administrative follow-up Process payments and ensure accurate cash handling Coordinate with housekeeping, maintenance, and other departments Ensure the front desk and lobby areas are well maintained at all times During night shifts: ensure safety procedures, reporting, and basic operational continuity This position involves working independently during certain shifts and requires strong organizational skills.

Previous experience in a customer-facing role (hospitality strongly preferred) Fluency in English and French or Dutch (both is a strong advantage) Strong communication and interpersonal skills Organized, detail-oriented, and able to multitask Comfortable working under pressure and handling guest issues independently Reliable and punctual with a professional mindset Familiarity with Opera Cloud is an asset Flexible to work shifts, including nights, weekends, and public holidays Candidates must be eligible to work in Belgium.

What we offer

A stable position within an international hotel group ( Accor ) Part of Belgian City & Coast Hotels (BCCH) , a growing hotel operator in Belgium A dynamic and supportive team environment within a recently opened hotel Opportunities to develop skills across different aspects of hotel operations Attractive staff rates within Accor hotels worldwide and within the BCCH portfolio Meal vouchers Easy access location near Brussels Airport Working conditions Shift-based schedule (early / late / night) Average working week in line with CP302 regulations Planning communicated in advance