Job description
The QA Analyst is responsible for monitoring and reviewing lending and servicing activities to ensure accuracy, compliance, and adherence to internal policies and service standards. This role supports quality assurance across Payment & Portfolio Services, Mortgage Services, Contact Centre Operations, Annual Reviews, and Renewals.
Through regular reviews, testing, and reporting, the QA Analyst identifies errors, process gaps, operational risks, and opportunities for improvement. The role works closely with business teams to strengthen controls, improve customer experience, and support operational excellence across Lending & Portfolio Services.