Job description
Position: Infrastructure Support Junior Location: Xalapa, Veracruz Work Model: On-Site We are offering: ● Pay rate: $18K - $28K MXN Gross Monthly ● 100% Payroll ● Direct Hiring ● Law Benefits ● Enhaced Employee Benefits ● Relocation Bonus Requirements: Knowledge of IT infrastructure including:
- Computer and printer troubleshooting and deployment.
- Microsoft Windows (client) and basic understanding of Active Directory.
- Basic networking concepts (TCP/IP, LAN).
- Familiarity with internet connectivity and security concepts (VPN, antivirus).
- Exposure to virtualization or remote access tools (e.g., Citrix) is a plus. Familiarity with manufacturing environment.
- Knowledge of M365 administration, including Office suite, Exchange, Teams, SharePoint, and entra ID. Key Responsabilities: ● Assist in the deployment and support of IT hardware and software, including PCs/laptops, printers, and mobile devices. ● Monitor ticket queries and resolve basic issues; escalate more complex tickets to senior team members or vendors as needed. ● Support installation and basic maintenance of servers and storage systems under supervision. ● Follow established security procedures, including updates, antivirus, and access controls. ● Perform routine system administration tasks such as user account setup, password resets, and maintain inventory records. ● Monitor system alerts and report performance or availability issues to the team. ● Assist in troubleshooting recurring hardware and software issues and document solutions. ● Help maintain inventory of IT assets and supplies. ● Support data backup processes and verify successful completion. ● Provide basic user support and guidance on IT tools and best practices. ● Participate in team meetings and assist with process improvement initiatives. Contact Details: allison.salazar@crhit.com This is a high-visibility opportunity where your expertise will directly impact on our customer’s engineering user experiences.