Job description
We're fast learners, hard workers, natural collaborators... and we Make Modern Happen! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.
If you share our vision, join us! Right now, we are looking for a Helpdesk for a client on our Talent Team.
Your responsibilities
- Provide first- and second-level technical support, both remotely and in person, to end users, covering hardware, applications, and systems, as well as support for institutional events. You must have:
- A minimum of 3 years of experience in support and workplace assistance;
- Support for Windows 10 and Windows 11 operating systems;
- Installation, configuration, and maintenance of hardware and peripherals (desktops, laptops, printers, scanners, among others);
- Knowledge of TCP/IP networks, including configuration of IP addressing, gateways, DNS, and basic connectivity diagnostics;
- Use, configuration, and troubleshooting of Microsoft Office productivity tools (Word, Excel, PowerPoint, and Outlook in an Exchange environment);
- Use of incident and ticket management tools (e.g., Easy. Vista, Service. Now, Manage. Engine);
- Diagnosis and resolution of incidents at the software and operating system level;
- Basic knowledge of IT security (antivirus, firewalls, update management, and best practices);
- Knowledge of ITIL best practices. We offer:
- Integration into a dynamic and motivated team to perform the role.
- Additional training.
- Salary package in line with the responsibilities of the role.
- Professional growth and career development opportunities. Workplace: Lisbon
- Onsite Claranet, Make modern happen!