Job description
亮点 / Highlights:
- Opportunity to shape Merchant Experience in a fast-growing international platform
- High visibility with leadership and cross-functional teams
- Direct impact on core company KPIs
- Exposure to international HQ and global strategy
- Opportunity to build scalable frameworks from early stage
- Strong growth potential toward Senior Manager or strategic leadership roles
岗位职责 / Duties:
- Improve Core Merchant Experience
- Analyze root causes of cancellations
- Define and execute structured action plans
- Partner with Product, Ops, and CS to implement structural fixes
- Build dashboards and monitor performance impact
- Lead Peak & Special Event Operations
- Develop operational playbooks for key periods (Christmas, Carnival, World Cup)
- Identify high-risk cohorts and mitigate operational risks
- Ensure stable performance during demand spikes
- Solve High-Impact Structural Issues
- Improve experience for key accounts
- Review and refine refund & liability policies
- Drive cross-functional alignment to reduce recurring issues
- Drive Merchant Performance Programs
- Develop and scale the Super/Top Restaurant Program
- Create structured performance tiers
- Launch initiatives to improve merchant health and unlock GMV
- Enhance Merchant Platform Experience
- Identify friction points in merchant tools
- Propose improvements to increase self-service
- Reduce operational dependency on manual support