Customer Service Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their office in Larnaca, Cyprus . Position: Customer Service Representative (Danish) Location: Larnaca, Cyprus Work model: On-site Employment type: Full-time Remuneration: Competitive salary package DUTIES AND RESPONSIBILITIES: Provide customer support via inbound calls, email and live chat Assist customers with questions regarding digital services and account-related inquiries Identify customer needs and provide appropriate solutions Troubleshoot common customer issues and guide users through available solutions Maintain clear, professional and customer-focused communication Accurately document customer interactions and case information Escalate complex or unresolved cases when required Contribute to a positive and efficient customer service environment.

REQUIREMENTS

Native or fluent Danish speaker (minimum C1) Fluent English Completed secondary education Previous customer service experience is an advantage Good computer and technology skills Strong communication and customer interaction skills Good problem-solving abilities Ability to multitask and work effectively under pressure Friendly, reliable and customer-oriented approach Clean criminal record Willingness to relocate to and work on-site in Larnaca, Cyprus.

BENEFITS

performance-based bonus linked to KPIs Relocation package for candidates moving to Cyprus International working environment Training provided Opportunity to gain experience within a global gaming customer support environment and many more!!