Data Quality Assurance Administrator

Key Responsibilities

1. Data Verification Review submitted documents for accuracy and completeness. Identify errors, inconsistencies, and missing evidence. Compile lists of errors and gaps in documentation. Track and report work weekly, highlighting basic patterns and recurring issues.
2. Document Management Administer large volumes of documents efficiently and accurately. Scan, upload, download, and print documents as needed. Apply consistent naming and filing conventions for both paper-based and electronic records. Maintain an auditable record of all franchisee value chain activities to ensure full compliance. Collaborate across departments to ensure timely and accurate uploads to SmartLink.
3. Stakeholder Engagement Follow up with relevant stakeholders to obtain missing documents or information. Communicate with implementing partners, coaches, and other stakeholders to provide guidance on documentation standards. Escalate recurring issues and contribute to collective problem-solving around documentation and data workflows.
4. Reporting and Analysis Report on figures and trends using Excel or other tools. Support the team in identifying systemic issues and proposing improvements. Work under tight deadlines while maintaining high standards of accuracy and completeness Requirements Key Person Specifications Desired Competencies

• Exceptional attention to detail and accuracy.
• Effective time management and ability to meet tight deadlines.
• Professional and clear communication.
• Proactive stakeholder engagement and follow-up.
• Familiarity with CRM systems (Microsoft Dynamics 365 is advantageous).
• Proficiency in Microsoft Outlook, Word, Excel, Zoom, and Teams. Desired Experience
• Experience in high-volume document and data handling.
• Proven ability in document checking, scanning, uploading, and filing.
• Experience in work tracking and reporting.
• Prior engagement with stakeholders to resolve data/document gaps. Desired Qualifications Post-matric qualification or equivalent experience.