Regional Operations Manager - Southern

Clinic Operations & Staff Management Oversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures. Business Performance & Financial Management Monitor clinic revenue, patient volume, profitability, budgets, KPIs, cost control, and financial performance, while preparing reports and performance analyses for management.

Customer Service & Complaint Resolution Ensure high standards of patient care and service delivery, investigate complaints and incidents, implement corrective actions, and maintain strong relationships with patients, doctors, and corporate clients. Clinic Audit, Compliance & Resource Management Conduct regular clinic visits and audits covering billing, cash handling, inventory control, asset maintenance, documentation, SOP compliance, and operational risk management.

Business Development & Stakeholder Engagement Support marketing initiatives, promotional campaigns, and business growth activities while collaborating closely with doctors, clinic teams, clients, and internal departments to achieve organizational objectives.

Requirements

5 years operational experience in the related pharma / medical industry Fluent in English, Bahasa Melayu, and Mandarin Located in JB or willing to relocate to JB Own transport for site visiting or clinic visitation Possess leadership, good communication and decision making experience