£14.56 PH 16HR Supervisor - Experience Necessary

Job description

At Whittard, we’re passionate about bringing luxury tea and coffee to our customers. We’ve been achieving this goal since 1886, you could be part of our story in this new supervisor role at our Cheshire Oaks store.

Supporting your store management with day-to-day store and people operations, you will help lead the store to continued success all while on the receiving end of generous holiday, product discount and investments in your professional training and development. With exceptional customer service and the leadership skills to step up when store management is away, you will help the store reach target and become a stronger part of the community.

**We are currently looking for somebody to join the team for a minimum of 16 hours a week flexing up to full time when required. **

Responsibilities

• Providing first class customer service.

• Becoming an ambassador of the products, offering excellent knowledge and recommendations to customers, taking them on a journey to their perfect purchase.

• Operating the till, providing front facing customer service.

• Day to day activities such as cleaning, unpacking deliveries, stock management and depositing money at the bank.

• Actioning hand over notes and other communications.

• Following store opening and closing procedures including being a key holder and completing cash management processes.

• Providing on the spot feedback to colleagues on behaviours and performance.

Qualifications

• Previous experience in a supervisory role with experience of being a key holder with open/close responsibilities.

• Experience in front facing customer roles with the confidence to engage in conversation.

• The ability to delegate tasks effectively.

The Role Itself

This role at Whittard will see you supporting your team with day-to-day aspects, while creating an unparalleled atmosphere that provides an experience for customers that they will forever align with the Whittard brand. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner

Additional information

Benefits

• Up to 50% store discount on Whittard products.

• Monthly product allowance.

• Auto-enrolment Pension scheme.

• Access to our wellbeing portal.

• Flexible working opportunities.

• Selection of family friendly benefits

Availability: Must be available evenings & weekends.

16hr contract over 3-4 days dependant on business needs. Mainly late shifts during the week and weekend work.