Customer Care Representatives - French- English

We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.

Responsibilities

Handle customer inquiries via phone, email, and live chat. Provide product support, troubleshooting, and after-sales assistance. Create, manage, and follow up on support tickets until resolution. Collect customer feedback and escalate issues when necessary. Maintain accurate records of customer interactions. Provide remote support and guidance via video calls when required.

Requirements

College diploma/degree or higher. Fluent in English and French (B2/C1 level or above) with excellent communication skills. Neutral English accent with the ability to communicate effectively with European and American customers. Minimum 1 year of customer service, after-sales, or technical support experience. Strong customer service mindset, patience, and professionalism.

Technical support experience required; STEM background preferred. Fast learner with strong troubleshooting abilities. Able to work European and American business hours. Professional appearance and comfortable appearing on video calls. High level of reliability, stability, and accountability. As part of the screening process, we kindly request that you record and share a short introduction video in French (1–2 minutes).

In your video, please briefly introduce yourself and cover the following: Your name and current location Your experience in customer service or related roles Your French language proficiency Why are you interested in this position?

Benefits

Ksh.35,000 gross + Bonuses depending on the campaign (full-time) Contract: Long term Location: Onsite