Job description
- Lead and manage sales and customer service teams, providing guidance, coaching, and mentoring as needed to meet and exceed set targets
- Develop and implement sales strategies and plans to achieve growth.
- Analyze market trends, competition, and customer needs to identify business opportunities
- Build and maintain strong customer relationships to ensure customer satisfaction and loyalty
- Respond to customer inquiries and resolve customer complaints
- Monitor daily, weekly and monthly sales performance, track sales metrics, and report on sales results
- Collaborate with other departments to align sales efforts and support overall business objectives
- Train and onboard new sales team members, providing them with the necessary knowledge and skills to succeed
- Identify areas for process improvement and implement solutions to enhance sales efficiency and effectiveness