Senior Oracle Utilities CC&B Functional Consultant

Senior Oracle Utilities CC&B Functional Consultant Location: Edmonton, Calgary, or Toronto (Hybrid – 3 days/week onsite) Role Summary:

• Highly experienced Oracle Utilities CC&B Functional Consultant to support large-scale utility transformation programs.
• 15+ years of IT and utility industry experience.
• Extensive expertise in Oracle Utilities Customer Care & Billing (CC&B/CCNB) implementations.
• Serve as a trusted advisor to business and IT stakeholders.
• Drive business process transformation, requirements discovery, solution design, testing, deployment, and implementation governance.
• Work closely with utility operations, customer service, billing, metering, and executive leadership teams to deliver business-aligned Oracle Utilities solutions.

Key Responsibilities

Business Consulting & Stakeholder Management

• Engage with senior business leaders, executives, product owners, and process owners to understand strategic and operational objectives.
• Facilitate discovery workshops, requirements gathering sessions, and business process assessments.
• Lead business process transformation initiatives and recommend industry best practices.
• Serve as the primary liaison between business stakeholders and project delivery teams.
• Present solution recommendations, project updates, and key decisions to leadership and steering committees. Requirement Gathering & Solution Design
• Lead end-to-end requirements elicitation, analysis, and documentation activities.
• Conduct fit-gap assessments against Oracle Utilities CC&B capabilities.
• Define future-state business processes, solution workflows, and functional requirements.
• Develop:
• Functional design documents
• Process maps
• User stories
• Use cases
• Ensure solutions align with Oracle Utilities best practices and business objectives. Program Delivery & Implementation
• Drive functional workstreams across all project phases, from initiation through go-live.
• Collaborate with:
• Solution architects
• Technical teams
• Integration teams
• Testing teams
• PMO stakeholders
• Support data migration strategy, business validation, and conversion activities.
• Participate in:
• Design reviews
• Governance meetings
• Milestone sign-offs
• Ensure delivered solutions meet business requirements and operational expectations. Testing, Deployment & Hypercare
• Define:
• Testing strategy
• Business test scenarios
• Test cases
• Acceptance criteria
• Support:
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Assist with:
• Cutover planning
• Deployment readiness
• Production go-live activities
• Provide post-production support during hypercare and stabilization periods.
• Resolve functional issues and support continuous improvement initiatives. Required Qualifications
• 15–20 years of overall IT and Utility Industry experience.
• Minimum 8+ years of hands-on Oracle Utilities CC&B/CCNB Functional Consulting experience.
• Proven experience delivering multiple full lifecycle Oracle Utilities CC&B implementations.
• Strong experience leading business requirements workshops and stakeholder engagement sessions.
• Extensive experience in:
• Business process redesign
• Fit-gap analysis
• Solution definition
• Experience preparing:
• Business Requirements Documents (BRDs)
• Functional Specifications
• Process Flow Diagrams
• Solution Design Documentation
• Experience supporting:
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Cutover
• Go-Live
• Hypercare