Job description
Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences. Identify customer preferences and offer tailored cruise packages. Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
Follow up with potential leads to close sales and ensure a seamless booking experience. Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises’ luxury service standards. Maintain a polished, professional, and structured approach in all interactions. Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.
Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system. Track sales performance and conversion metrics. Stay updated on cruise schedules, promotions, and competitor trends.
Requirements
2-4 Years in luxury sales, hospitality, travel, or premium holiday sales. Key Skills & Expertise Strong lead conversion and upselling skills. Excellent verbal & written communication. Professional call handling & email etiquette. Strong negotiation and persuasion abilities. Proficiency in CRM tools and sales tracking.
Ability to handle high-end clients professionally. Effective time management & follow-ups.
Benefits
Chance to be a part of India’s leading premium cruise line and build a career in luxury travel sales. Competitive salary + performance-based incentives. Career growth opportunities in a premium hospitality sector. A structured and professional work environment.