Job description
We are hiring a hands-on AWS Cloud Engineer with strong Linux and networking fundamentals, focused on troubleshooting, incident resolution, and operational excellence in a managed services environment. This role is aligned to 24x7 SLA-driven support, requiring deep technical diagnostics across infrastructure layers and the ability to contribute to stable, scalable AWS architectures.
AWS Solutions Architect certification is preferred.
Key Responsibilities
Own L2 support for production AWS environments operating under 24x7x365 SLA commitments Respond to incidents, perform deep troubleshooting, and drive root cause analysis with a focus on permanent resolution Monitor and maintain cloud infrastructure to ensure availability, performance, and cost efficiency Troubleshoot issues across multiple layers including AWS networking, Linux OS, web servers, and database connectivity Support and optimize AWS services including compute, storage, database, and load balancing layers Collaborate with DevOps, application, and security teams to resolve issues and improve system reliability Implement and support backup, disaster recovery, and high availability configurations Analyze logs and metrics using Cloud.
Watch and other tools to proactively identify risks and performance bottlenecks Contribute to infrastructure automation using Cloud. Formation or similar IaC tools Maintain accurate documentation of environments, incidents, and standard operating procedures Requirements 5+ years of hands-on experience supporting production workloads on AWS Strong knowledge of AWS core services including VPC, EC2, RDS, S3, Cloud.
Watch, Cloud. Formation, ELB/ALB, Auto Scaling, EBS, EFS, and WAF Solid understanding of AWS networking concepts including subnets, route tables, NAT, DNS, security groups, and NACLs Strong Linux systems administration skills including performance tuning and troubleshooting at OS and network layers Experience with web servers such as Apache and Nginx Working knowledge of MySQL, MariaDB, or similar relational databases Strong troubleshooting capability across infrastructure, application connectivity, and performance issues Familiarity with firewall concepts and traffic filtering Ability to prioritize and manage multiple incidents in parallel Preferred Qualifications AWS Certified Solutions Architect (Associate or Professional) Experience in managed hosting or MSP environments with SLA-driven operations Exposure to infrastructure as code tools such as Cloud.
Formation or Terraform Basic scripting skills in Bash or Python for operational automation Understanding of AWS security best practices including IAM and WAF configurations Exposure to cost optimization and performance tuning in AWS environments Soft Skills Strong communication skills with the ability to clearly articulate technical issues to both technical and non-technical stakeholders High level of ownership, accountability, and customer focus Ability to work effectively in cross-functional teams and high-pressure environments Strong attention to detail and organizational skills Ability to work in rotational shifts or on-call schedules as required Education BCA or B.
Tech MCA or M. Tech Benefits Career Development, Training & certification assistance Medical insurance cover for self, spouse, and children Provident Fund Paid Time off (Maternity, Sick days, Holidays and Earned Leave) Weekends off Flexible work hours and public holidays Loyalty bonus