Subscription & Operation executive (Telco/Fintech)

Own and manage end-to-end subscription lifecycle, including activation, renewal, retention, and churn control. Monitor recurring billing performance, payment success rates, and revenue collection. Drive follow-ups on failed, overdue, or at-risk subscription payments. Analyse subscription performance trends and support revenue growth initiatives.

Oversee subscription data integrity across CRM and billing systems. Coordinate across Finance, Operations, Customer Service, and external partners. Monitor service fulfilment (repairs/claims) impacting customer retention and satisfaction. Prepare revenue, subscription health, and operational performance reports. Support KPI tracking, forecasting inputs, and process optimisation initiatives.

Ensure compliance with internal SOPs and service programme standards.

Requirements

Diploma / Bachelor’s Degree in Business, Finance, Marketing, Operations, or related field. 3–5 years of experience in subscription business, telco, fintech, payment gateway, or customer lifecycle operations. Strong understanding of recurring billing, payment flows, or revenue operations. Experience in retention, renewals, or subscription-based revenue models preferred.

Strong analytical skills with proficiency in Excel / reporting tools. Excellent communication, coordination, and stakeholder management skills. Detail-oriented, independent, and performance-driven mindset. Experience in consumer electronics, warranty, or device protection services is an advantage.