Job description
- SUMMARY OF DUTIES Responsible for answering routes telephone calls from internal and external customers.
- JOB DESCRIPTION Answers and routes incoming calls. Performs database retrieval for directory information. Assists callers in identifying needs and then routing calls appropriately. Reports PABX console/computer problems to supervisor. Updates and maintains staff directory to ensure accurate delivery of information. Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc. Provide training for new operators or on-call substitutes. To make announcement when necessary. Other ad-hoc task assign by Superior.
- JOB REQUIREMENT Minimum SPM. Able to work on shift and weekends. Answer incoming calls politely and promptly. Rotation work from operator to front desk.