Job description
About the Role
The Vendor Support Agent is responsible for providing end-to-end operational and technical support to vendors on the Mumzworld platform. This role ensures that vendor inquiries, tickets, and issues are resolved accurately, efficiently, and within the defined SLAs, enabling smooth business operations and a seamless vendor experience.
The Vendor Support Agent acts as the first line of communication between Mumzworld and its vendors, supporting key operational areas such as order management, catalog updates, payments, logistics coordination, and performance queries.
Key Responsibilities
- Managing and resolving vendor inquiries through the Seller Center and support channels within defined SLAs.
- Providing clear guidance on Mumzworld processes, policies, and tools.
- Coordinating with internal teams (Logistics, Finance, Category, IT) to resolve operational issues.
- Monitoring and reporting on vendor performance metrics (fulfillment rate, returns, cancelations)
- Ensuring high-quality service delivery, accuracy, and compliance with SOPs Requirements Required Qualifications & Skills:
- Bachelor’s Degree in Business Administration, Supply Chain, or a related field. - 1–3 years of experience in vendor operations, e-commerce support, or customer service.
- Excellent communication skills in English
- Strong problem-solving, coordination, and follow-up abilities.
- Proficiency in Microsoft Excel, ticketing systems, and vendor management tools (e.g., Seller Center, Freshdesk or equivalent).
- Knowledge of e-commerce processes such as order fulfillment, payments, and product listing management