Senior Associate Application Monitoring & Change Management, NBBL

Job Summary

The Level-2 Application Support Engineer will be responsible for providing end-to-end support for Bharat Bill Pay (BBPS) Online and Offline applications. The role involves monitoring, managing, and supporting applications operating in a 24x7 mission-critical production environment. The candidate will collaborate closely with Database, Infrastructure, Operations, and external stakeholders, including Banks and Non-Banking Financial Institutions, to ensure uninterrupted service delivery.

The primary objective of this role is to maintain near-100% application uptime through effective proactive and reactive maintenance. The position requires an individual contributor with strong problem-solving skills, the ability to learn quickly, and the capability to perform effectively in a high-availability environment.

--- Key Responsibilities

• Identify, analyze, and resolve production issues in a timely manner.
• Perform proactive and reactive application maintenance activities.
• Troubleshoot production incidents efficiently with minimal impact on business.
• Deploy application patches and production builds in coordination with relevant teams.
• Write and optimize SQL queries for investigation and issue resolution.
• Perform bug fixes and support development teams in stabilizing applications.
• Conduct application sizing and performance assessments.
• Predict and prevent potential production incidents.
• Follow standard operating procedures (SOPs) and continuously refine them where required.
• Ensure compliance with security access control policies.
• Work in a 24x7 zero-downtime application support environment.
• Perform Disaster Recovery (DR) drills to ensure application resilience.
• Seamlessly manage and maintain production applications.
• Conduct Root Cause Analysis (RCA) and prepare RCA reports for production issues.
• Monitor application logs and analyze trends to prevent recurring incidents.
• Automate operational and monitoring tasks using shell scripting where applicable.
• Coordinate with cross-functional teams for incident resolution and service restoration. --- Mandatory Skills
• Core Java and Advanced Java
• Strong production issue debugging skills
• Unix / Linux operating systems
• SQL querying and database troubleshooting
• Incident management process knowledge
• Strong analytical and problem-solving skills
• Good written and verbal communication skills
• Hands-on experience in 24x7 production application support
• Knowledge of AI tools is mandatory --- Desired Skills
• Experience with ELK Stack for log monitoring and analysis
• Knowledge of Payment Systems domain
• Experience working with ticketing tools such as: o JIRA o Service. Now o Service Desk --- Key Success Criteria
• High availability and uptime of BBPS applications
• Proactive identification and mitigation of production risks
• Timely incident resolution with clear RCA documentation
• Effective coordination with internal and external stakeholders
• Continuous improvement of application support processes