Customer Service Specialist Tier I - Cost Authorization

The Cost Authorization Specialist, Tier I is a beginner level Cost Authorization position which uses introductory level knowledge and training with a corresponding cost approval limit to ensure Home. Serve USA controls repair costs, and meets customer service targets. The team collectively is responsible for the approvals of over $150M in annual repair spend.

The primary responsibilities include taking calls directly from contractors to provide job status updates and reviewing/approving repair costs. This position validates and approves the requested cost within the parameters of the customers’ contract coverage or negotiates a better cost based on fair market value.