Job description
Overview
The role of the Client Relationship Manager owns the retention, client health, and revenue growth for a portfolio of existing clients. This role will manage the renewal lifecycle, will monetize accounts through increased adoption, will create leverage through enhancement/add-ons, line-of-business expansion, and will surface product line cross-sell opportunities.
Works with Marketing, Sales, Delivery, Payment Operations, Product and Support to deliver world class customer experience resulting in advocacy of One Inc products. Success is measured through 95%100% client retention, increased MRR through cross-sales and increased product utilization, 100%+ portfolio revenue growth, and contract extensions (with exclusivity).