Finnish -Speaking Player Support Agent-iGaming Industry

ABOUT THE COMPANY: Workanova is a managed player support company serving i. Gaming operators globally. We are not a generic call center. We build dedicated support teams with structured 3-week onboarding, weekly QA coaching, documented escalation paths, and weekly performance reporting. Three consecutive SiGMA nominations for Best Customer Service Provider (2022, 2023, 2024).

Belgrade office, 100+ team members, 14+ languages. What You Get at Workanova:

• 3-week structured onboarding before you touch a live ticket
• Weekly QA coaching sessions (not quarterly reviews)
• Clear career path: Agent > Senior Agent > Team Lead > Project Manager
• Work with real i. Gaming brands (not anonymous clients)
• Documented workflows -- you always know what to do with every ticket type
• SiGMA award-winning operations team
• Belgrade city center office About The Job: We’re seeking a Finnish -Speaking Player Support Agent to join our dynamic i. Gaming team in Belgrade. In this role, you will be the first point of contact for Finnish-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.

Key Responsibilities

Respond promptly and professionally to player inquiries via live chat Resolve customer issues related to accounts, deposits/withdrawals Ensure compliance with i. Gaming regulations and responsible gaming policies Maintain accurate logs and follow up on unresolved queries Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

Requirements

Good command of Finnish language (minimum B2) Good command of English language (minimum B2) Previous experience in customer support, ideally within i. Gaming, is a strong plus Excellent typing, communication, and problem-solving skills Ability to work independently, manage time effectively, and stay focused during night shifts Familiarity with CRM/chat platforms is a plus Benefits What We Offer: Competitive salary with attractive commission structure Top-tier training provided by industry-leading experts Opportunity to grow within a fast-expanding international company Positive and supportive team environment Comfortable office space in central Belgrade Happy hour Private healthcare plan About Workanova: 100+ team members.

14+ languages. Belgrade city center. Three consecutive SiGMA nominations for Best Customer Service Provider (2022, 2023, 2024). Clients include leading i. Gaming operators across Europe, LATAM, and Africa. Our teams consistently deliver CSAT 85%+, first response under 30 seconds, and 85% first contact resolution.