Job description
We are ALTEN Mexico: an engineering company that provides specialized solutions for engineering, technology, and product development projects. As a Warranty Specialist at ALTEN Mexico, you will play a crucial role in the Afterasales Premium Car department . You will be responsible to assist the National Warranty Training Department on warranty issues affecting service managers, service advisors, warranty administrators and fixed operations managers.
Key Responsibilities
- Reinforce the implementation of the Anomalous Repair Control (ARC) program.
- Analyze claims sent for review applying policy to ensure correct payment.
- Utilize analytical tools, including claims analysis database, to identify offline conditions and recommend solutions.
- Review warranty controls and advise group on effectiveness of filters.
- Understanding of dealership processes and application of same for analysis and recommendations.
- In-depth knowledge of dealership fixed operations and warranty compliance policies and procedures.
- Follows and delivers a proven training strategy as well as warranty training to dealerships to support their claims submission and goodwill processing
- Conducts training courses in accordance with performance standards.
- Conducts training for members of the wholesale organization as directed.
- Monitors dealership performance and performs follow-up as needed
- Provides ongoing coaching and training (by phone and live) as needed
- Establishes and maintains relationships with field personnel
- Participate in focus meetings, initiating actions that optimize retailer diagnostics, repair methods and Warranty Department policy and enforcement activities.