Job description
The Homeowner Support Representative is the mediator between the customer and the manufacturer. The “mission” of HOS is to meet the needs and concerns of the customers by being, empathetic, calming, resourceful, and by displaying outstanding customer service. Customer service is delivered by assisting in product registration; co-coordinating onsite visits, product knowledge or inspections with HVAC Dealers, or contractors; providing consumers information regarding local dealers or contractors, and those designated for Extended Service Agreement repairs.