Job description
Hiring: Customer Support Executive Location: HSR Sector 6, Bangalore Experience: 6 Months – 1 Year Salary: ₹22K In-hand (₹25K CTC) Working Days: 6 Days (Rotational Week Off) Work Mode: Work from Office Language Requirement:
- English + Hindi (3 Positions)
- English + Malayalam (2 Positions) Role Overview: We are looking for a customer-focused professional to handle queries, complaints, and service requests across voice, chat, email, and ticketing platforms. Voice and ticketing experience is mandatory.
Key Responsibilities
- Handle customer interactions via calls, chat, email, and social media
- Resolve issues efficiently to ensure high customer satisfaction
- Coordinate with internal teams for order and service support
- Track and close support tickets within defined timelines
- Maintain records in CRM tools
- Achieve metrics like CSAT, NPS, TAT, FCR, AHT
- Escalate complex cases when required Requirements:
- Graduate in any discipline
- 6 months–1 year of customer support experience
- Strong communication and problem-solving skills
- Experience in voice process and ticketing systems (Mandatory)
- Basic knowledge of CRM tools & MS Office
- Customer-first approach with ability to multitask