Job description
Jeppesen Fore. Flight is seeking a Senior Customer Success Manager (individual contributor) to join our Customer Success organization. This is a customer-facing, commercially accountable role responsible for governing, protecting, and growing revenue across a portfolio of Commercial Airline customers. Customer Success Managers focus on retention, renewal execution, expansion, customer health, and sentiment (NPS).
The core mission of this role is to ensure customers achieve measurable ROI from their investment, renew with confidence, and expand based on realized value.