Job description
The Exam Accommodations Supervisor monitors daily operations within the accommodations team and call center to ensure that candidates receive superior service. This role will be responsible for the supervision of a team of Exam Accommodations Representatives. The ideal candidate must demonstrate a strong level of knowledge and have a commitment to quality and consistency, and coaching, mentoring, and developing others. They will prepare reports and plans of action to fulfil call volume, service levels, and hold time requirements. Familiarity of ADA procedures is preferred.
This is a full-time permanent role, Monday to Friday during Call Center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends.