Business Analyst - Functional Support

· 3-6 years of experience with a working knowledge of software development and support methodologies.

· Demonstration skill in preparation and maintenance of SOP documents.

· Knowledge and familiarity in concepts of functional testing.

· Expert in client communication and stakeholder management

· Ability to trouble shoot and liaise with SMEs to provide solutions to critical issues.

· Solve day to day functional support issues.

· Participate in the meetings and note the action points for follow-ups.

· Operational idea on Cash Management, Accounting is desirable.

· Coordinate the investigation, resolution and reporting on production incidents issues. Report any inconsistency to the all stakeholders.

· Liaise with Business and change team when user request about new functionality in application.

· Production Defect testing during major release and Emergency release.

· Liaise with release management team to keep the development environment up to date for production issue testing.

· Willing to work in any flexible shifts.