Job description
The Service Manager is responsible for leading the local Service Office and Field Operations teams within assigned First. Key Homes markets. This role ensures that resident service requests are completed efficiently, safely, and to a high standard—while promoting a culture of outstanding customer service and operational excellence.
The Service Manager provides oversight and direction to Lead Technicians (where applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with company policies, operational effectiveness, and budget compliance. This position includes approximately 10% of field time, dedicated to inspecting property conditions, assessing the resident experience, and evaluating team performance across the market.