Job description
Lifestyle Manager
- Luxury Lifestyle Management Company
- Johannesburg Kendrick Recruitment is currently seeking a polished and service-driven Lifestyle Manager to join a prestigious luxury lifestyle management company based in Johannesburg. This is an exciting opportunity for a highly organised, client-focused individual with a passion for delivering exceptional service to high-net-worth members. Salary: R17 500 – R25 000 (Dependent on Experience) + Commission Job Overview: The Lifestyle Manager will provide high-level administrative and lifestyle support to senior management and the wider Lifestyle team, while also acting as a key point of contact for members. The role requires strong organisational ability, excellent communication skills, and the ability to deliver seamless service in a fast-paced, luxury environment.
Key Responsibilities
Member Service & Lifestyle Support
- Manage member requests via email, telephone, and CRM systems in line with agreed service level agreements
- Deliver a high standard of personalised lifestyle management to members
- Act as the first point of contact for the Johannesburg office, ensuring all interactions reflect brand standards
- Support members with requests from initiation through to successful completion
- Assist in maintaining excellent service delivery and member satisfaction Administrative & Operational Support
- Provide administrative support to Senior Management and Lifestyle Managers
- Extract and analyse data from CRM systems to support reporting and operational requirements
- Ensure accuracy and upkeep of databases, contacts, and member information
- Maintain compliance with internal procedures and data protection standards, including PCI DSS requirements Content, Research & Communication
- Support the Brand Relations Manager with research and preparation of newsletters and media summaries
- Assist in maintaining up-to-date events listings and supplier/contact databases
- Contribute to internal communications and operational updates Events & Brand Representation
- Attend and support company events when required
- Assist with event execution and engage with attendees as a brand ambassador
- Represent the company in a professional and polished manner at all times General Responsibilities
- Work collaboratively within a team while also managing tasks independently
- Ensure high attention to detail across all areas of responsibility
- Handle confidential information with discretion and professionalism
- Maintain a calm and courteous approach under pressure Experience Required:
- Background in customer service, guest relations, personal assistance, lifestyle management, or similar
- Experience working with executives, senior executives, or VIP clients advantageous
- Exposure to luxury travel, hospitality, or service environments preferred
- Strong understanding of high-end client expectations and service delivery standards Requirements:
- Excellent written and verbal communication skills in English (additional languages advantageous)
- Strong organisational and time-management abilities
- Ability to prioritise, multitask, and meet deadlines under pressure
- Confident, proactive, and solution-oriented mindset
- Strong IT and CRM system skills (including Microsoft Office and similar platforms)
- Excellent telephone manner and interpersonal skills
- Ability to work independently and take initiative
- High level of professionalism and polished presentation
- Reliable with excellent timekeeping
- Ability to remain calm and effective in high-pressure situations This is an excellent opportunity for an ambitious individual looking to build a career within the luxury lifestyle sector, working closely with high-net-worth clients in a fast-paced and rewarding environment.