L3 Hyland OnBase Production Support Engineer

L3 Hyland On. Base Production Support Engineer Experience Required: 8+ Years Must Have Technical/Functional Skills

• Deep expertise in Hyland On. Base including Administration, Workflow, Unity, and Integration
• Strong SQL and database troubleshooting skills
• Experience in enterprise application architecture and support models
• Experience with integration technologies including APIs, web services, and middleware
• Knowledge of ITIL-based incident, problem, and change management Preferred Skills
• Experience in Insurance / Financial Services environments
• Exposure to On. Base migration, modernization, or transformation programs
• Experience with automation and scripting including Power. Shell and batch jobs
• Experience with performance tuning and system scalability Roles & Responsibilities L3 Incident & Problem Management
• Resolve critical and complex incidents escalated from L2 support teams
• Lead root cause analysis (RCA) and implement permanent fixes Platform Engineering & Optimization
• Design and implement On. Base configurations, performance tuning, and system improvements
• Handle upgrades, patching, and system enhancements Architecture & Integration Support
• Provide SME support for integrations including APIs, middleware, and upstream systems
• Define best practices for document workflows and automation Release & Change Governance
• Lead production releases, deployment strategies, and stabilization activities
• Ensure change compliance and risk mitigation Operational Leadership
• Guide L1/L2 teams, reduce incident backlog, and improve MTTR
• Drive SLA adherence and continuous service improvement Outcome Focus
• Improve system resilience and reduce critical incidents
• Enable faster resolution of complex issues
• Optimize On. Base performance and scalability
• Ensure strong governance and release stability Essential Skills
• Hyland On. Base Architecture
• On. Base Administration
• On. Base Workflow
• On. Base Unity
• Enterprise Content Management (ECM)
• APIs and Middleware Integrations
• SQL and Database Troubleshooting
• Root Cause Analysis (RCA)
• Problem Management
• Workflow Optimization
• Automation
• Migration and Upgrade Support (On. Base → Appian / CP4BA)