Job description
Job Description:
- Develop Agentic AI Ops Bots for Daily IT Operations Design and build agentic Copilot-based bots to automate and assist with day-to-day operational activities, including: network health checks, interface status, routing/VPN validation EUC support tasks (FAQ, e. Discovery requests, review/approval of JIRA tickets) O365 operations (license audit checks, mailbox checks, service health awareness) cloud operational tasks (resource state checks, cost alerts, operational hygiene) Implement conversational and command-based bot experiences using Microsoft Copilot Studio, optimized for L1/L2/L3 IT Ops teams.
- Automate End-to-End Operational Workflows with Power Automate Build Power Automate cloud flows to orchestrate daily operational processes such as: alert validation and enrichment incident creation, updates, and closure in ITSM (JIRA) systems routine operational checks and scheduled tasks user, device, and service state verification generating monthly/quarterly reports performing user attestation & audit checks Apply robust automation design patterns: retries, exception handling, and escalation logic approval gates for sensitive operations environment segregation (DEV / UAT / PROD) with controlled deployments
- Integrations with IT Ops and Enterprise Platforms Integrate bots and automations with: ITSM : Jira Service Management Monitoring & Observability : Zabbix, Grafana dashboard Identity & Access : OKTA, Microsoft Active Directory Knowledge Sources : SharePoint, JIRA CMDB, operational runbooks Preferred Skills & Requirements We welcome candidates from Computer Science, Computer Engineering, AI/ML or related disciplines. Technical Competencies (Preferred, Not Mandatory) Microsoft Copilot Studio Power Automate Power BI Familiarity with Python, Grafana Experience with automation workflows or scripting (Power. Shell) Soft Skills Self‑driven, curious, and passionate about problem-solving Strong research and analytical thinking Able to work independently while collaborating with technical teams Good communication skills, especially in documenting technical work