Insurance & Claims Associate

Key Responsibilities

Claims Reporting & Documentation: Ensure prompt First Notification of Loss (FNOL) submission for all accidents. Collect, verify, and submit essential claim documentation including police abstracts, damage quotes, and driver details. Maintain accurate claim records and support audit readiness through proper documentation.

Claims Coordination & Support: Liaise with insurance providers, assessors, underwriters, and internal teams to ensure timely claim verification and resolution. Monitor and track pending or unreported accidents ensuring all incidents are properly escalated and documented. Support in responding to customer inquiries regarding claim statuses and required documents.

Assessment & Repair Coordination: Coordinate damage assessments for electric motorbikes with significant repairs (above 15,000Kes) per insurer requirements. Schedule & support assessment appointments ensuring availability of necessary documents and electric motorbikes. Track repair progress and ensure submission of pre and post-repair images.

Data Management & Reporting: Maintain organized claim tracking systems and support with internal reporting on claim trends and processing times. Collaborate across functions to streamline workflows and reduce delays in claims handling.

Requirements

A Bachelor’s Degree in Actuarial Science or a related field is preferred. A Diploma in Insurance, ACII, AIIK, or equivalent qualification is desirable. Previous experience in insurance, claims, or related roles is preferred. Good knowledge of insurance products. Strong attention to detail and organizational skills Proficiency in Microsoft Excel/Google Sheets.

Knowledgeable of industry rules and regulations. Excellent communication and teamwork abilities. Ability to work independently with minimal supervision. Ability to handle sensitive information with confidentiality. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

A comprehensive medical cover to support your health and wellbeing. Work with a mission driven team focused on sustainability and clean mobility. A fun supportive team culture with monthly birthday celebrations & regular team events. Clear career progression pathways to Lead & Managerial roles.