Job description
Training Delivery
- Deliver engaging training programs on Apple products , operating systems, services and third-party accessories
- Facilitate new hire training programs, ensuring comprehensive product knowledge and sales readiness within the stipulated time
- Conduct New Product Introduction (NPI) training sessions aligned with Apple product launches, ensuring stores are launch-ready with product knowledge
- Lead product refresher training and skill enhancement workshops to maintain high competency standards across all retail locations
- Utilise diverse training methodologies including classroom sessions, virtual training, hands-on demonstrations, role-plays, case studies, and scenario-based learning
- Deliver both in-person and virtual training sessions using web conferencing tools and Learning Management Systems (LMS) Needs Analysis & Program Development
- Collaborate with Store Managers, Cluster managers and Retail leadership to conduct training needs assessments and identify skill gaps by analysing sales data, customer feedback and performance metrics
- Develop engaging training materials including presentations, product Evaluation
- Conduct pre- and post-training assessments to measure knowledge acquisition and skill development
- Evaluate training effectiveness through learner feedback, manager evaluations, mystery shopping, and performance data analysis
- Conduct in-store observations and coaching sessions to assess product knowledge application and customer interaction quality
- Prepare comprehensive training reports and dashboards tracking participation rates, assessment scores, training ROI, and business impact Store Support
- Conduct regular store visits across Pan-India locations to observe sales interactions, provide on-the-job coaching, and identify training needs
- Deliver in-store training workshops and product knowledge sessions tailored to specific store requirements
- Serve as a product knowledge expert and resource for retail teams, answering complex product queries and providing sales support. Documentation & Administration
- Maintain accurate training records in the Learning Management System, tracking employee participation, completion rates, and certification status
- Manage training calendar and ensure timely communication of training schedules to stakeholders. Ability to build formulas and prepare reconciliations, schedules, and analytical reports Professional Capabilities and Skills
- Prior experience in Apple Premium Reseller, Apple Authorized Reseller, or premium technology retail is highly preferred
- Good Communication and presentation skills
- Working knowledge of Microsoft ppt, word and excel
- Deep knowledge of the Apple ecosystem and operating systems or a tech mindset
- Strong business acumen and understanding of retail KPIs (conversion rates, average transaction value, customer satisfaction)
- Excellent interpersonal skills with the ability to build relationships across all organisational levels
- High adaptability, ownership and resilience in fast-paced, dynamic retail environments
- Self-motivated with a growth mindset and passion for continuous learning Travel Requirements
- This role requires travel across Pan-India locations including tier 1, tier 2, and tier 3 cities.
- The trainer must be flexible with travel schedules aligned with business needs, product launches, and training calendars. Compliance
- Ensure adherence to in-house training standards and Apple training and compliance guidelines.
Requirements
Presentation Skills Adaptability & Agility Ownership & Accountability Learning Mindset Excellent Communication skill