Job description
Job Summary
The Collection Executive will be responsible for managing and recovering outstanding debts within the Tiruppur region, ensuring timely collection and maintaining positive customer relationships.
Job Responsibilities
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Contact customers via phone, email, and in-person visits to negotiate payment plans and collect overdue amounts. * Monitor accounts to identify overdue payments and take appropriate action. * Investigate and resolve customer queries and disputes related to outstanding balances. * Maintain accurate and up-to-date records of all collection activities and customer interactions.
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Prepare and submit regular reports on collection status and performance. * Adhere to company policies and legal regulations regarding debt collection practices. * Collaborate with sales and customer service teams to resolve customer issues that may impact collections. * Identify and escalate complex collection cases to senior management.
Job Qualifications * Bachelor's degree in Business Administration, Finance, or a related field preferred. * Proven experience in debt collection, preferably within the Tiruppur region. * Excellent negotiation, communication, and interpersonal skills. * Strong problem-solving abilities and attention to detail. * Ability to work independently and manage a high-volume workload.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Knowledge of local collection laws and regulations is an advantage. * A valid driver's license and access to a reliable vehicle for field visits.