Job description
The Application Engineer represents ZEISS Semiconductor Mask Solutions (SMS). The role is mainly supporting both AIMS® (Aerial Image Measurement System, the system for defect review and repair verification), and Me. RiT® (the system which repair tiny defects on photomasks using an advanced electron beam (e-beam). This requires technical knowledge of various systems and components and excellent time management skills.
Key Responsibilities
supporting AIMS®: Supports the customer at the production by solving 1st level application topics Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support, enabling effective root cause analysis and follow-up actions Generally, supports HQ at customer communication Performing/supporting final Acceptance Test Protocol of new delivered AIMS® systems Trains customer how to use AIMS® system Defines and documents AIMS®-related application use cases Elaborates solution concepts together with HQ Application Tracks customer action items and open issues to support timely closure Demonstrates and roll out of released software incl.
new functionalities for the customer Prepares and delivers detailed application-focused technical presentations to support sales activities supporting Me. RiT®: Builds and maintains advanced application knowledge for Me. RiT®, including customer use cases, production challenges and application-related troubleshooting Takes the lead application support role for Me.
RiT®, coordinating technical clarification, customer communication and follow-up actions Leads regular customer technical meetings by summarising issues, providing application feedback and aligning next steps with customers and internal stakeholders Provides pre-sales and post-sales application support in close collaboration with HQ, contributing technical input to customer engagement and solution positioning Provides responsive technical support to customers through remote and on-site channels, ensuring timely guidance on application-related topics Develops and presents detailed application-related technical materials to support sales assistance, customer education and technical decision-making Tracks customer action items and open technical issues, driving structured follow-up to support timely resolution and customer satisfaction Provides weekly Me.
RiT® system and application reports to the HQ Application Support team in Rossdorf, highlighting key issues, trends and required support Requirements : University degree or in a relevant technical discipline, preferably in science, engineering, semiconductor technology or a related field Major in mechanical, electrical, chemical engineering, physics, optics or other semiconductor relevant disciplines is preferred Minimum 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection or repair-related environments Strong technical knowledge of optics, lithography, e-beam technology and semiconductor manufacturing processes, with the ability to apply this knowledge to customer application issues Ability to work independently, prioritise multiple customer topics, make sound technical judgments and collaborate effectively across local, regional and HQ teams Strong written and spoken English communication skills, including the ability to explain complex technical topics clearly to customers and internal stakeholders Willingness to travel domestically and internationally for customer support, technical alignment and HQ training as required Willingness to travel domestically and internationally to support customers, participate in technical alignment and attend required training Able to provide after-office-hours or weekend standby support when required to meet customer production and business continuity needs Your ZEISS Recruiting Team: Rebecca Felix