Lead - Program Management, College Operations

Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri) Working Days: Monday to Friday (1st & 3rd Saturdays working) Work Mode: 100% On-site Location: Designated Partner Colleges & IIDE Andheri Campus About IIDE: IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business.

With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world. Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support.

With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Lead – Program Management, College Operations at Mumbai, you will play a pivotal role in driving end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. This role involves owning batch-wise performance, reducing failure rates, improving retention, and ensuring high program quality while managing strong institutional partnerships and leading high-performing on-ground teams.

You will oversee academic delivery, student experience, trainer quality, and operational governance while collaborating cross-functionally to uphold excellence across partner college programs. What You’ll Do: ● Academic Performance & Quality: ○ Own academic performance across colleges and batches using assessments, results, and learning data.

○ Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes. ○ Design and execute corrective academic interventions, including remedial support, trainer enablement, and content reinforcement. ○ Collaborate with academic and training teams to improve learning outcomes and reduce failure rates.

○ Ensure consistent academic quality and adherence to program standards across partner colleges. ● Student Success, Engagement & Retention: ○ Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics. ○ Identify at-risk students or batches early and implement timely academic or engagement interventions.

○ Drive a strong student experience through industry exposure, structured engagement initiatives, and community-building efforts. ○ Foster student advocacy, referrals, and positive IIDE brand representation within partner colleges. ● Student Culture, Events & Brand Building: ○ Lead end-to-end planning and execution of partner college fests and on-campus events, including concept creation, coordination, execution, and IIDE brand integration.

○ Build a strong on-campus student culture through academic, cultural, and community-led initiatives. ○ Plan and execute competitions, showcases, industry meets, and student-led activities. ○ Encourage students to build personal brands through content, projects, competitions, and industry visibility. ○ Ensure seamless execution of engagement and brand initiatives through on-ground teams.

● Faculty & Trainer Excellence: ○ Source, onboard, and manage industry trainers aligned with program and college requirements. ○ Evaluate trainer effectiveness through feedback, classroom observations, and academic outcomes. ○ Maintain a scalable and reliable trainer pool to ensure continuity and academic quality. ○ Plan and execute industry-led masterclasses and super sessions to enhance student learning and networking.

● College Partnership & Growth Enablement: ○ Own end-to-end performance of assigned partner college relationships. ○ Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth opportunities. ○ Support admissions growth through institutional initiatives, student advocacy, and collaboration with central teams.

○ Act as the primary on-ground owner for partner college relationships. ● Team Leadership & Governance: ○ Build, hire, onboard, and manage high-performing on-ground teams across partner colleges. ○ Own workforce planning, deployment, and role clarity aligned with college and batch requirements. ○ Define clear KPIs, execution standards, and accountability frameworks for teams.

○ Drive regular performance reviews, coaching, feedback, and capability-building initiatives. ○ Address performance gaps through training, role realignment, or performance management interventions. ○ Establish and enforce SOPs and governance mechanisms to ensure consistent execution at scale. ● Data Ownership & Operational Excellence: ○ Own the creation, maintenance, tracking, and analysis of academic, student, and operational data, including attendance, assessments, assignments, results, and batch records.

○ Leverage data insights to drive reviews, identify trends, and implement corrective actions across academics, engagement, and operations. ● Additional Duties: ○ Collaborate with internal academic, training, admissions, and operations teams to ensure smooth execution and program success. ○ Drive continuous process improvements to enhance student outcomes and operational effectiveness.

○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

● Must-Have: ○ 5–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility. ○ Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end. ○ Demonstrated impact in improving academic outcomes, including pass rates, failure reduction, retention, and batch performance.

○ Experience hiring, scaling, and managing on-ground teams with accountability for team performance. ○ Strong stakeholder management skills with the ability to influence college leadership, trainers, and internal teams. ○ Data-driven mindset with a structured approach to problem-solving and decision-making. ○ Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities.

● Should Have: ○ Experience driving student engagement, retention, and institutional partnerships within higher education or edtech ecosystems. ○ Ability to manage cross-functional teams and execute high-impact operational initiatives at scale. ○ Strong understanding of academic quality frameworks, student success metrics, and operational governance.

○ MBA / PGDM preferred. ● Nice to Have: ○ Prior experience in college partnerships, higher education, or large-scale learning environments. ○ Exposure to academic analytics, student lifecycle management, and performance improvement strategies. ○ Based in Mumbai or open to frequent travel across partner colleges. Why Join IIDE?

● Work with one of India’s fastest-growing digital education brands. ● Drive measurable academic and student success outcomes across leading partner colleges. ● Lead high-impact programs with end-to-end ownership and leadership responsibility. ● Collaborative, fast-paced, and high-growth work environment. ● Opportunity to work closely with academic leaders, industry trainers, and institutional stakeholders.

Who You’ll Thrive As You’re someone who: ● Thrives in high-ownership, outcome-driven environments. ● Is passionate about student success, academic excellence, and operational impact. ● Can balance strategic thinking with hands-on execution. ● Builds strong relationships with stakeholders and teams to drive measurable outcomes.

● Enjoys solving complex operational and academic challenges using data and structured thinking.