Branch Manager

Take full accountability for the overall performance and efficiency of the Lae Branch Lead, mentor, and supervise department heads Drive operational excellence through planning, tracking, and implementation Ensure alignment of daily operations with broader company goals Oversee compliance with safety, regulatory, and customs requirements Serve as the senior point of contact for major clients, suppliers, and key stakeholders Build a culture of accountability, teamwork, and continuous improvement Apply Lean thinking to identify inefficiencies and implement practical operational improvements Build and maintain strong relationships with major clients, suppliers, and key industry stakeholders Represent Swift Agencies in meetings with senior executives and decision-makers from major international companies Support business development through relationship building and identifying new opportunities.

Requirements

Conversational English (Conversational in Chinese Preferred but not necessary) Experience in cartage, freight forwarding, or export logistics is a must Proven experience in logistics, operations, or transport management Strong leadership with a practical, hands-on management style Comfortable making decisions with limited resources and support Proficient in Microsoft Suite and Google Sheets Adaptable and well-suited for a rugged, fast-paced work environment Preferably from a rural or regional background.

Willingness to be based in Lae, Papua New Guinea Proven experience in Customs Brokerage is essential Comfortable engaging with senior executives and representing the company in high-level discussions Strong problem-solving ability and a proactive management style Hands-on leader who is willing to work closely with operational teams Familiarity with Lean principles or continuous improvement methodologies is highly desirable Experience managing or developing key client relationships is highly valued.

Benefits

Accommodation - on site staff accommodation provided 24/7 monitored accommodation and premises with dedicated security. Transportation- yes company vehicle for work use, basic personal needs and transportation to jobsites Food - not provided