Job description
About Pay. Joy Pay. Joy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through Pay.
Joy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. Pay. Joy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role The Customer Support Representative is responsible for handling inbound and outbound interactions, phone calls, emails requests, whatsapp chats with our final customers when they have questions or concerns, using a friendly, helpful approach.