Job description
About the Job
The Technical Engineer is responsible for monitoring, maintaining, and supporting IFS Cloud and legacy on-premises environments to ensure high availability, performance, and operational stability. This role focuses on system monitoring, incident management, infrastructure support, Linux administration, and database monitoring.
Working closely with infrastructure, cloud, and application teams, you will proactively identify and resolve issues, support system maintenance activities, and contribute to automation and continuous improvement initiatives.
About You
We’re looking for people who are highly service-minded and thrive from a work environment with a high pace. You should have a flexible mindset with an ability to manage several customers and tasks simultaneously, working in a team context and you are good at communicating. You have a proactive approach and are always eager to learn new things.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field. 2-5 years of experience in same field Previously worked as site reliability engineer Hand on experience in supporting IFS Applications / IFS Cloud environments. Strong knowledge of monitoring tools such as Nagios, Grafana, Prometheus, Azure Monitor and OEM (Oracle Enterprise Manager) .
Experience administering and monitoring Ubuntu/Linux servers. Knowledge of Oracle Databases and enterprise infrastructure environments. Understanding of monitoring, alerting, logging, and incident management. Experience with scripting using Bash, Python, Power. Shell, or Shell scripting . Strong troubleshooting, analytical, and communication skills.
Preferred IFS installations, upgrades, migrations, and environment administration. IFS Systems Engineering experience. Oracle and Microsoft SQL Server DBA experience. Experience with Azure, Kubernetes, high availability, and disaster recovery solutions. Database backup, recovery, patching, and performance tuning experience.
Key Responsibilities
Monitor IFS applications, servers, databases, and infrastructure environments. Maintain dashboards, alerts, and escalation procedures. Investigate incidents, perform root cause analysis, and resolve performance issues. Support Ubuntu/Linux servers, Oracle databases, and related infrastructure. Assist with patching, upgrades, backups, recovery, and disaster recovery activities.
Develop and maintain automation and monitoring scripts. Support capacity planning, performance tuning, and continuous service improvement initiatives. Ideally you should have a strong hands on background in IFS application monitoring and systems Engineering ,. Linux and database administration, and database support. You must be capable of proactively managing enterprise environments through modern monitoring and observability tools to ensure high system availability, performance, and reliability.
What we offer
You will be part of a supporting and fun-loving culture, while you get a global exposure. Attractive Remuneration Package Hybrid Work model Training & Development Social & CSR Events How to apply If you think we’re a good match, apply today! Selection is done continuously so don’t miss your chance. For questions regarding the recruitment process, please contact Nirmani Wijesinghe, HR Business Partner at nirmani.
About the role
contact Jasmine Perera Director Customer Support, at jasmine.perera@novacura.com About Novacura Novacura is a software company specializing in providing solutions to various industries through a B2B model. Our offerings are based on two main pillars: ERP implementation and maintenance services (IFS Applications/IFS Cloud) and the delivery of our own software – a low-code platform called Novacura Flow.
Established in 2005, we have a strong market presence with over 250 customers worldwide, primarily in Europe, Sri Lanka, North America, and the Middle East. We operate from offices in 10 countries and employ nearly 200 experts. Despite our long history and significant scale, we have retained our original passion, flexibility, and drive to achieve ambitious goals!