Job description
Job Title: Service. Now ITSM Technical Lead Experience Required: 6–8 Years Job Summary: We are looking for an experienced Service. Now Technical Lead to design, build, and deliver scalable Service. Now solutions across IT and non-IT domains. The ideal candidate will have strong hands-on development expertise, leadership capabilities, and experience working in Agile environments.
Key Responsibilities
Design, build, test, and deploy Service. Now solutions using ITSM, Virtual Agent, and the Now Platform Develop and configure Service. Now components including Client Scripts, Business Rules, UI Actions, UI Policies, Script Includes, REST APIs, Notifications, Reports, Dashboards, and Performance Analytics indicators Build and manage Service Catalog, Workflows, Flow Designer, and automation solutions Lead new implementations, enhancements, and backlog development activities Develop and support integrations between Service.
Now and enterprise systems Implement Service Portal solutions using AngularJS Support CMDB, Cloud Discovery, and platform upgrades while minimizing customizations Collaborate with business analysts and stakeholders to translate business requirements into technical solutions Provide technical guidance and mentorship to developers, administrators, and testers Participate in Agile delivery including sprint planning, code reviews, testing, and UAT defect resolution Leverage Now Assist and AI-driven capabilities across ITSM, Virtual Agent, HRSD, and CSM modules Required Skills & Qualifications: 6–8 years of hands-on experience in Service.
Now development Minimum of 2 end-to-end implementations of Service. Now ITSM and Virtual Agent Strong knowledge of Service. Now platform architecture and development best practices Expertise in client-side and server-side scripting (JavaScript, Glide), HTML, CSS, and XML Experience with Service. Now modules such as HRSD, CSM, Sec.
Ops, and other non-ITSM modules Strong experience in integrations using REST APIs and other integration methods Experience working in Agile/Scrum delivery models Good-to-Have Skills: Experience with ITOM, ITAM, SAM, HAM, BCM, APM, and App Engine Experience implementing Now Assist (AI capabilities in Service. Now) Strong communication skills with the ability to collaborate across distributed/global teams Key Competencies: Leadership and mentoring abilities Strong analytical and problem-solving skills Excellent communication and stakeholder management Ability to work in a fast-paced, Agile environment Keywords: Service.
Now, ITSM, Virtual Agent, CMDB, REST API, AngularJS, Service Portal, Agile, HRSD, CSM, Sec. Ops, Now Platform