Job description
Malta | On-Site | Full-Time | iGaming & Crypto Our client is a fast-growing customer-focused business operating within the iGaming and cryptocurrency sectors. They are looking for a Customer Support Specialist to join their Customer Operations team and deliver an exceptional experience to players across multiple channels.
This role is ideal for someone who enjoys problem-solving, working in a fast-paced environment, and providing first-class customer service.
Key Responsibilities
Provide support to customers via chat, email, and social media. Investigate, resolve, and escalate customer queries when required. Collaborate with internal teams and external partners to ensure timely resolutions. Assist with fraud, security, responsible gambling, and transaction-related enquiries. Monitor customer activity and utilise internal tools to support decision-making.
Promote relevant products, campaigns, and cryptocurrency-related initiatives where appropriate. Act as an advocate for the customer experience and contribute to continuous improvement efforts. Candidate Profile Native or fluent English communication skills, both written and verbal. Additional languages such as Arabic, Korean, Thai, Japanese, Mandarin, Spanish, Turkish, or Vietnamese would be advantageous.
Minimum 2 years of experience within the iGaming industry. Good understanding of cryptocurrency, online casino, and sports betting products. Strong communication, problem-solving, and multitasking abilities. Comfortable using technology, customer support platforms, and internal systems. Ability to work rotating shifts in a 24/7 environment, including evenings, weekends, and public holidays.
Valid right to work in Malta is required. What's on Offer Competitive salary package (€26,000–€28,000 depending on experience). Birthday leave and additional wellness days. Private healthcare benefits. Monthly sports allowance. Learning & development support. Team events and a collaborative working environment. This is an excellent opportunity to join a growing organisation where customer experience is at the heart of everything they do.