Job description
As the Falling Rock Hotel Manager, you will lead the daily operations of Nemacolin's Forbes Five-Star boutique hotel, ensuring every guest experience reflects the highest standards of luxury hospitality. You will oversee Housekeeping, Guest Services, Pre-Arrival Concierge, the Indulgence Desk, and collaborate with Food & Beverage to deliver seamless service, operational excellence, and exceptional team performance.
This leadership role combines guest experience, operational oversight, financial accountability, and team development while maintaining the precision, discretion, and service excellence expected within a Forbes Five-Star environment.