Job description
At Sprout, our Shift Leaders play a BIG role in shaping how our restaurants feel, for both our team and our customers. You’ll lead the shift from the front, keep things moving, and help create a space where people want to come back (and work in) again and again. This is a role for someone who loves people, leads by example, and thrives in a fast-moving, high-standard environment.
Reporting to: General Manager Contract: Full-time Pay: €15–€16 per hour depending on experience and role What You’ll Be Doing Frontline Leader – Help run smooth, happy shifts with strong communication, teamwork, and support across the restaurant. Customer Focused – Create memorable experiences for every guest, turning complaints into comebacks.
Team Connector – Build strong relationships, promote open feedback, and help keep the vibe positive and focused. Performance Driver – Spot issues, give real-time feedback, and help the team get better every day. Recognition Champion – Celebrate the wins, call out great work, and foster a culture of appreciation. Clean + Fresh – Own the look and feel of the space — from clean floors to perfect fridge displays and good tunes.
Feedback Flow – Actively gather and action customer feedback. Pulse Monitor – Keep an eye on key metrics like NPS to improve customer experience and spot trends. Health & Safety – Be a compliance champion — keeping the team and customers safe. Quality Control – Check portioning, prep and presentation across the line to keep standards high.
Who You Are
Hospitality-Obsessed – You love making people feel welcome and delivering great service. Honest & Reliable – You show up, do the right thing, and lead with integrity. Generous – You’re generous with your time and always willing to help or share what you know. Curious – You ask questions, take feedback well, and are always learning.
Positive Energy – You bring good vibes and uplift the team around you. Values-Driven – You live our values every day and help others do the same. Detail-Oriented – You notice what others miss — from portioning to playlist volume. Inclusive – You help build a culture where everyone feels seen, safe, and supported. What We’re Looking For We’re looking for someone ready to step up and lead from the front.
Here’s what matters most: Good Level of English – You can confidently communicate direction with our team and our customers. Natural Leadership Skills – You lead by example and know how to bring out the best in others. Experience – At least 1 year of experience in hospitality or a similar fast-paced role (outside of Sprout).
Curiosity to Learn & Grow – You’re eager to develop your leadership skills and grow your career with Sprout Positive & Reliable – You bring great energy, show up on time, and own your responsibilities. Why Work at Sprout? Great food for you on every shift Growth opportunities – we love to promote from within Team discount across all locations Well-being and mental health support Regular team socials and celebrations A fun, friendly team that genuinely care If you’re someone who thrives in a team, loves a bit of buzz, and wants to grow in a company that values people and positivity, we’d love to hear from you.