Job description
- Technical Support Provide technical support and troubleshooting assistance to employees. Respond to and resolve IT-related issues promptly. Train staff new software and hardware as necessary.
- Asset Management Oversee the tracking, maintenance, and lifecycle control of all IT hardware to ensure accuracy, accountability, and efficient use of company resources.
- IT Projects Assist in planning and implementing IT projects and upgrades. Collaborate with other departments to understand and address their IT needs. Stay current with emerging technologies and recommend improvements.
- Vendor Management: Liaise with IT vendors to procure hardware, software, and services. Evaluate vendor performance, manage contracts, and ensure service level agreements (SLAs) are met.