Back Office Administrator (24/7 Shift Rotation)

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Back Office Administrator (24/7 Shift Rotation) to join our team!

This role will be based on a rotating shift pattern including Night Shifts and occasional Weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 1 weekend shift (as needed). Night shift is 6 hours only.

Your role

Process and monitor client deposits. Investigate and process client withdrawal requests. Process funds transfers. Provide assistance to all departments for back office related tasks in a timely manner. Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations. Request additional documentation when needed, communicate with banks and processors and conduct any further required investigations.

Check KYC documents and activate accounts. Assist clients with general finance inquiries. Provide daily screenshots of payment gateway balances for accounting reconciliation. Reply to all client emails regarding account approvals and funding. Report any issues to the line Manager.

Requirements

Must be able to work 24/7 shifts on rotation including occasional weekends. 1+ years’ experience in a similar role. Good command of the English language (oral and written). Any additional language would be considered an advantage. Basic Computer skills. Experience within FX industry/ Funding Operations would be considered an advantage.

Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

Hybrid Work Model (2 days working from home) Monthly Wolt Vouchers Comprehensive Health & Life Insurance Provident Fund (Upon completion of the trial period) Summer Short Fridays (August) Additional Paid Annual Leave (up to 30 days, based on years of service) Birthday Leave Training & Education Allowance Udemy Business access Gym Membership Referral Bonus Program Additional Support Visa Sponsorship and Relocation Assistance All applications will be handled with the strictest confidentiality.