Job description
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JOB DESCRIPTION
The duties and responsibilities of the position are to be carried out in a manner that is consistent with the goals, values and operating principles of Banco do Brasil Americas, and in conformity with all laws and regulations governing the Bank. Every associate is to read and understand the policies and procedures of their department as well as those of the Bank to ensure smooth operations, satisfactory audits and examinations. Every associate is to conduct business relationships in a manner that will enhance the overall marketing effort of the Bank.
POSITION SUMMARY
The Gold Relationship Manager provides high quality customer service, ensuring deposit and quality loan growth while enforcing compliance with all policies, procedures and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage a portfolio of clients with a minimum of $50K in deposits or $500k in residential loans. Proactively cross- sell additional products through referrals and outbound calls. Perform daily monitoring and analysis of relationship portfolio and conduct necessary actions Perform daily customer calls according to stipulated goal Provides excellent customer service to internal and external customers while performing bank transactions and servicing Offers loan products and assists clients with processes requirements; acts as the liaison between the customer and the loan department Builds and expands quality consumer and/or corporate customer relationships by performing outbound calls and attending outside events, and through individual and team product sales, cross-selling and referrals to specialized areas Responsible for selling and servicing all the bank’s products and services, to include personal and business account opening, while reaching and/or exceeding the monthly goals established by the bank’s management as well as prospect and solicit new personal and business relationships Actively and effectively engage customer to promote portfolio growth Perform various accounts services such as balance inquiries, account maintenance such as address change, debit card orders, credit card application, among others Processes daily overdrafts and uncollected reports as well as outstanding past due credit cards Provide guidance to processes check orders, wire transfer requests, stop payments, ATM matters, CTR processing;
Responsible for accurately processing all teller related transactions such as account deposits, check cashing, sell of cashier’s checks, mortgage or any type of loan or credit card payment, while ensuring proper endorsement and following the bank’s policies and procedures Assists branch manager in delegating duties and ensuring that branch team members comply with safety and other applicable policies and procedures, laws, rules and regulations, and adheres to daily Opening and Closing branch procedures Actively supports team to ensure that customer expectations and company goals are met while assisting with the training and mentoring of new associates Maintains reports, records and documentation ensuring complete, accurate and concise records are kept Maintains full knowledge and understanding of bank policies, procedures, regulatory and compliance requirements, including but not limited to BSA/AML, CDD, EDD, and others as defined by the Compliance Division and Information Security Division Attends and/or complete all required training as assigned, including weekends Ensures compliance with all applicable regulations and policies by completing tasks on a timely manner Acts within Signature Authority Level, if applicable Adhere to the bank’s Employee Handbook and respect all its norms
ADDITIONAL DUTIES AND RESPONSIBILITIES
Opens and closes the bank on a rotating schedule, activating security clearance and alarm systems May provide input on Currency Transaction Reports prior to submission to BSA Assists with branch audit program Ensures quality appearance of premises, both internal and external Ensures lobby displays are current and fully stocked
Maintains full knowledge, and is skilled in, the products/features of all deposit and credit accounts
Orders Supplies (forms, brochures, etc.)and assist with filing, copying, faxing or scanning Performs other related duties, as required, to accomplish the objectives of the position Maintains branch equipment (i.e.: computers, telephones, television, etc.) Attends occasional meetings, events, and/or trainings on weekends or holidays as per business need.
EDUCATION
AND/OR EXPERIENCE
High school diploma or general education degree (GED) required; four-year degree preferred; minimum two years CSR experience required; related/equivalent prior work experience may be considered.
OTHER SKILLS/QUALIFICATIONS
Ability to effectively present information and respond to questions from directors, managers, clients (both internal and external) and the general public Ability to speak effectively in one