Job description
Job Summary
Work closely and proactively with Kalsec Sales, Operations and Supply Chain teams to deliver a superior experience to our customers, targeting first contact resolution. The Customer Experience team strives to create loyalty with all customers by treating every interaction as an opportunity to both meet needs and exceed expectations.
Customer Experience Specialists will assume responsibility for taking a proactive role in managing customer needs by researching, problem solving, and generating information and solutions. This person also will have a positive, team-oriented attitude with a strong desire for continuous learning.